One of the most important applications of service design is in the government or public services sector, where there is a big potential to create efficiency and meaningful change. We talk with Benjamin Taylor, who is a consultant in public services. As the founder of Red Quadrant management consultancy and a Chief Executive nonprofit Public Service Transformation Academy, Benjamin has a long history of innovating public services.
Read MoreResearch is an important core of service design and design thinking because it is the center of the empathy and insight that will lead your work. It is also the way to discover unmet needs and problems that need to be solved.
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